Privacy Policy
Your privacy is paramount to us. This comprehensive policy outlines how Luketerg - Mobile Gaming & Trading Solutions collects, uses, and protects your personal information while you engage with our gaming platforms and trading tools.
Information We Collect
Understanding what personal data we gather and why
Personal Information
- Communication: Support tickets, chat messages, feedback submissions
Technical Information
- Device Data: Device type, operating system, unique device identifiers
- Usage Analytics: Page views, session duration, feature usage, error logs
Why We Collect This Information
We collect this information to provide you with personalized gaming experiences, facilitate secure trading activities, improve our platforms, ensure security and fraud prevention, comply with legal obligations, and deliver customer support. All data collection is transparent and conducted with your consent and best interests in mind.
How We Use Your Information
The purposes for which we process your personal data
Gaming Services
Personalized game recommendations, progress tracking, achievement systems, leaderboards, and multiplayer functionality.
Trading Tools
Portfolio analysis, market insights, trade execution, risk assessment, and performance optimization features.
Security & Fraud Prevention
Account protection, suspicious activity detection, secure transactions, and compliance verification.
Customer Support
Technical assistance, bug reporting, feature requests, account management, and user feedback processing.
Marketing & Communications
Service announcements, promotional content, personalized offers, newsletters, and user surveys.
Analytics & Improvement
Platform optimization, user experience enhancement, new feature development, and performance monitoring.
Legal Basis for Processing
Consent: When you explicitly agree to data processing for specific purposes.
Contract Performance: Processing necessary to fulfill our service agreements with you.
Legitimate Interest: Processing that benefits our business while respecting your rights.
Legal Obligation: Processing required by law, such as financial regulations and tax reporting.
Information Sharing & Disclosure
How we share your data and with whom
Our Privacy Commitment
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly controlled, limited, and conducted only when necessary for service provision or legal compliance.
Service Providers & Partners
Cloud Infrastructure
Secure hosting, data storage, and backup services with enterprise-grade security protocols.
Payment Processing
Secure payment gateway providers for transaction processing and financial compliance.
Analytics & Monitoring
Anonymized usage analytics and performance monitoring tools for service improvement.
Customer Support
Third-party support platforms and communication tools to enhance user assistance.
Legal & Regulatory Disclosure
Legal Requirements
Disclosure when required by law, court order, or regulatory authority investigation.
Fraud Prevention
Information sharing with law enforcement for fraud detection and prevention purposes.
Business Transfers
Data transfer during mergers, acquisitions, or business restructuring with privacy protection.
Consent-Based Sharing
Data sharing based on explicit user consent for specific, voluntary features or services.
International Data Transfers
When transferring data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, adequacy decisions, or other approved transfer mechanisms. All international partners must meet our strict data protection standards and comply with applicable privacy regulations.
Your Privacy Rights
Understanding and exercising your data protection rights
Access & Control Rights
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Correct inaccurate or incomplete personal information in your account.
Right to Erasure
Request deletion of your personal data when it's no longer needed or you withdraw consent.
Processing & Portability Rights
Right to Restrict Processing
Limit how we process your data in certain circumstances or while disputes are resolved.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another service.
How to Exercise Your Rights
Account Settings
Many rights can be exercised directly through your account dashboard, including data access, correction, and deletion.
Manage Your AccountImportant: We may need to retain certain data for legal, security, or legitimate business purposes. We'll inform you if we cannot fulfill your request and explain the legal basis for retention.
Cookies & Tracking Technologies
How we use cookies and similar technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our websites or use our applications. They help us provide, protect, and improve our services by remembering your preferences and understanding how you interact with our platforms.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and authentication. Cannot be disabled.
Functional Cookies
Remember your preferences, settings, and choices to enhance your user experience.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance and features.
Marketing Cookies
Used to deliver personalized content and measure the effectiveness of our marketing campaigns.
Managing Your Cookie Preferences
Browser Settings
Control cookies through your browser's privacy settings. Note that disabling certain cookies may affect functionality.
Cookie Preference Center
Access our cookie settings panel to customize your preferences for non-essential cookies.
Opt-Out Tools
Use industry opt-out tools to manage advertising cookies from third-party providers.
Mobile Settings
Manage tracking preferences in your mobile device settings and app permissions.
Detailed Cookie Information
Learn more about the specific cookies we use and their purposes.
Contact Our Privacy Team
Get in touch for privacy-related questions or concerns
Privacy Contact Information
Registered Office
125 King Street, London
Greater London, W6 9JG
United Kingdom
Supervisory Authority
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
UK: Information Commissioner's Office (ICO)
EU: Your local data protection authority
Policy Updates & Notifications
How we keep you informed about privacy policy changes
When We Update This Policy
-
Legal Requirements
When new privacy laws or regulations require policy modifications.
-
Service Changes
When we introduce new features or change how we process data.
-
Security Enhancements
When we strengthen our data protection measures and security practices.
-
Regular Reviews
Annual comprehensive reviews to ensure continued compliance and effectiveness.
How We'll Notify You
Email Notification
Direct email to your registered address for significant changes affecting your rights.
In-App Notifications
Banner notifications within our applications when you next log in.
Effective Date Notice
Clear indication of when changes take effect and your right to object.
Your Consent & Rights Regarding Updates
For material changes that significantly affect your rights or how we process your data, we'll obtain your consent before implementing the changes. You have the right to withdraw consent and object to processing where applicable.
Privacy Policy Summary
A concise overview of our key privacy commitments and your rights when using Luketerg services.
Data Protection
We implement industry-leading security measures to protect your personal information.
Your Control
You have full control over your data with easy-to-use privacy management tools.
Transparency
Clear, honest communication about how we collect, use, and protect your information.
This privacy policy demonstrates our commitment to protecting your personal information and respecting your privacy rights.